Shipping policy

Shipping Policy

Last updated: August 8, 2026

This Shipping Policy explains how VacPac processes and delivers orders placed through buyvacpac.com.

Shipping Area

VacPac currently ships exclusively within the United States.

We do not currently ship to US territories, APO/FPO addresses or international destinations unless an available shipping option is displayed during checkout.

Order Processing

Orders are normally processed within [1–3 business days], excluding weekends and US federal holidays.

After placing your order, you will receive an order-confirmation email. A separate shipping-confirmation email containing your tracking information will be sent once your order has been dispatched.

Processing may take slightly longer during product launches, promotional periods or periods of unusually high demand.

Estimated Delivery

Standard delivery within the United States normally takes [5–10 business days] after dispatch.

Delivery times are estimates and cannot be guaranteed. Severe weather, carrier disruptions, high seasonal demand and other circumstances outside our control may cause delays.

The delivery estimate displayed at checkout or included in your shipping confirmation will be the most relevant estimate for your order.

Shipping Charges

Available shipping options and their costs will be displayed during checkout before payment is completed.

If free shipping is offered, any minimum order value or other applicable conditions will be clearly displayed.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address used during checkout.

Tracking information may take up to 48 hours to update after dispatch. If your tracking has not updated for more than 7 business days, contact us at nkhofer@gmail.com.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before submitting your order. If you notice an error, contact us immediately. We may be able to update the address before fulfilment begins, but changes cannot be guaranteed once an order has entered processing or shipped.

VacPac is not responsible for delivery failures caused by an incomplete or incorrect address provided by the customer. Additional shipping charges may apply if an order must be resent.

Changing or Cancelling an Order

Contact us as soon as possible if you need to change or cancel an order.

We will try to accommodate your request, but we cannot guarantee changes or cancellations after an order has entered processing. If the order has already shipped, our standard Return & Refund Policy will apply.

Lost or Delayed Packages

If your tracking information shows that the package is delayed or has stopped updating, contact nkhofer@gmail.com so we can review the shipment with the carrier.

If tracking shows that your package was delivered but you cannot locate it:

  1. Check around the delivery location.

  2. Ask members of your household, neighbours, reception or building management.

  3. Allow 24–48 hours, as carriers occasionally mark packages as delivered shortly before arrival.

  4. Contact the carrier using your tracking number.

  5. Contact VacPac if the package remains missing.

A delivered tracking status does not automatically qualify an order for a refund. Each case will be reviewed using the available tracking information and carrier investigation.

Damaged Packages

If your order arrives damaged, contact us within 7 days of delivery at nkhofer@gmail.com.

Include your order number and clear photographs of:

  • The damaged product

  • The exterior packaging

  • The interior packaging

  • The shipping label

We will review the issue and arrange an appropriate replacement, refund or other resolution.

Split Shipments

Items from the same order may occasionally arrive in separate packages. If this happens, available tracking information will be provided for each shipment. You will not be charged additional shipping fees because the order was divided.

Refused or Unclaimed Deliveries

If a package is refused, left unclaimed or returned because of an incorrect address, any eligible refund will be considered after the package reaches the designated return location.

Original shipping fees and additional carrier or return charges may be deducted from the refund where permitted by law.

Contact Us

For questions about shipping or delivery, contact:

VacPac Customer Care
Email: nkhofer@gmail.com