Refund policy

Last updated: August 8, 2026

We want you to feel confident ordering from VacPac. If your purchase is not right for you, you may request a return within 30 days of receiving it, subject to the conditions below.

Return Eligibility

To qualify for a return:

  • The return request must be submitted within 30 days of delivery.

  • The product must be unused, unworn and in its original condition.

  • All accessories, components, manuals and promotional items must be included.

  • The product must be returned in its original packaging.

  • Proof of purchase or an order number must be provided.

Products showing signs of use, damage, alteration, misuse or missing components may not qualify for a refund.

Starting a Return

Contact us at nkhofer@gmail.com before returning your order. Include:

  • Your full name

  • Order number

  • Reason for the return

  • Photographs or a short video if the product is damaged, defective or incorrect

If your return is approved, we will provide the return instructions and return address. Items sent back without prior authorisation may not be accepted.

Please do not return products to the address shown on the original shipping label unless instructed to do so by our support team.

Return Shipping

If an item arrives damaged, defective or incorrect, VacPac will provide an appropriate solution and cover reasonable return-shipping costs where a return is required.

For returns made because of a change of mind, incorrect selection or another reason unrelated to a product defect or fulfilment error, the customer is responsible for return-shipping costs.

Original shipping charges are non-refundable unless the item was damaged, defective or incorrectly supplied.

We recommend using a tracked shipping service. VacPac cannot be responsible for return parcels lost or damaged before reaching the designated return location.

Damaged, Defective or Incorrect Orders

Please inspect your order after delivery. If it arrives damaged, defective, incomplete or incorrect, contact nkhofer@gmail.com within 7 days of delivery.

Include clear photographs or video showing:

  • The product

  • The issue

  • The packaging

  • The shipping label

We will review the information and arrange an appropriate replacement, refund or other resolution.

Non-Returnable Items

Returns cannot be accepted for:

  • Used or visibly worn products

  • Products damaged through misuse, neglect or improper handling

  • Products missing original components, accessories or packaging

  • Gift cards

  • Final-sale items, where clearly identified before purchase

  • Personalised or customised products

This does not limit any rights available under applicable consumer law.

Exchanges

We do not guarantee direct exchanges. The quickest option is normally to return the eligible item and place a new order after the return has been approved.

If you received an incorrect or defective product, contact us before placing another order.

Refunds

We will inspect your return after it is received. If approved, the refund will be issued to the original payment method.

Please allow [5–10 business days] after approval for the refund to appear. Processing times vary between banks and payment providers.

We cannot issue a refund to a different card, account or payment method.

Order Cancellations

Orders can only be cancelled before they enter processing or fulfilment. Contact us as soon as possible at nkhofer@gmail.com.

We cannot guarantee cancellation after an order has been placed. If the order has already shipped, the standard return process will apply.

Contact Us

For questions concerning a return or refund, contact:

VacPac Customer Care
Email: nkhofer@gmail.com